Shipping Information

At Pogopup, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for information about order processing, delivery times, shipping fees, and international shipping.

Order Processing

All orders are processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment at any time.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high order volume.

Shipping Rates

We offer affordable shipping options to customers worldwide.

1. Free Standard Shipping on eligible orders that meet the minimum purchase requirement shown at checkout.
2. Orders below the free shipping threshold will be charged a shipping fee based on the destination and shipping method selected.
3. Shipping costs are automatically calculated during checkout before payment.

Shipping promotions may vary by region and are subject to change without prior notice.

Estimated Delivery Time

Delivery times vary depending on your location.

Please note that these delivery estimates do not include order processing time.

Actual delivery times may vary due to customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.

International Shipping

Pogopup proudly ships to customers around the world.

International orders may be subject to customs duties, import taxes, or local fees imposed by your country's customs authority. These charges are the responsibility of the customer unless otherwise stated during checkout.

Customs clearance procedures may occasionally cause additional delivery delays.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking updates typically become available within 24–48 hours after shipment.

If you have not received your tracking email, please check your spam folder or contact our customer support team.

Shipping Delays

While we strive to deliver every order on time, shipping delays may occasionally occur due to factors beyond our control, including:

1. Severe weather conditions
2. Customs inspections
3. Carrier transportation delays
4. Public holidays
5. High seasonal demand

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Pogopup is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your shipping information before your order is dispatched.

Lost or Damaged Packages

If your package arrives damaged, or if your shipment appears to be lost during transit, please contact our customer support team immediately.

To help us resolve the issue quickly, please provide:

1. Your order number
2. Photos of the damaged package (if applicable)
3. A brief description of the issue

We will work with the shipping carrier to investigate and provide an appropriate solution.

Refused Deliveries

If a shipment is refused without prior authorization or cannot be delivered due to an incorrect shipping address, the customer may be responsible for any return shipping costs, customs fees, or redelivery charges.

Need Assistance?

If you have any questions regarding shipping, delivery, or your order status, our customer support team is here to help.

Email: support@pogopup.com

We aim to respond to all inquiries within 1 business day.