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At Pogopup, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for information about order processing, delivery times, shipping fees, and international shipping.
All orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment at any time.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high order volume.
We offer affordable shipping options to customers worldwide.
Shipping promotions may vary by region and are subject to change without prior notice.
Delivery times vary depending on your location.
Destination | Estimated Delivery |
|---|---|
United States | 5–10 Business Days |
Canada | 6–12 Business Days |
Europe | 6–12 Business Days |
Australia & New Zealand | 7–14 Business Days |
Other International Locations | 7–20 Business Days |
Please note that these delivery estimates do not include order processing time.
Actual delivery times may vary due to customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.
Pogopup proudly ships to customers around the world.
International orders may be subject to customs duties, import taxes, or local fees imposed by your country's customs authority. These charges are the responsibility of the customer unless otherwise stated during checkout.
Customs clearance procedures may occasionally cause additional delivery delays.
After your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Tracking updates typically become available within 24–48 hours after shipment.
If you have not received your tracking email, please check your spam folder or contact our customer support team.
While we strive to deliver every order on time, shipping delays may occasionally occur due to factors beyond our control, including:
We appreciate your patience and understanding should any unexpected delays occur.
Please ensure that your shipping address is accurate before completing your purchase.
Pogopup is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your shipping information before your order is dispatched.
If your package arrives damaged, or if your shipment appears to be lost during transit, please contact our customer support team immediately.
To help us resolve the issue quickly, please provide:
We will work with the shipping carrier to investigate and provide an appropriate solution.
If a shipment is refused without prior authorization or cannot be delivered due to an incorrect shipping address, the customer may be responsible for any return shipping costs, customs fees, or redelivery charges.
If you have any questions regarding shipping, delivery, or your order status, our customer support team is here to help.
Email: support@pogopup.com
We aim to respond to all inquiries within 1 business day.
